The Problem We Solve
Customers demand instant responses and businesses that don’t respond 24/7 lose customers. Our mission at agentz is to help SMB’s capture more customers, improve customer satisfaction and grow their revenue.
The Problem We Solve
About agentz
Agentz is a technology company based in Silicon Valley, founded by entrepreneurs with decades of experience in building technology companies including Yellowpages.com and Weblistic. Agentz was born out of the founder’s personal experience of operating a small business where he realized how difficult it is for SMBs to compete and stay on top of everything without automation.
Evolution of chat
Technologies are ever-evolving to better suit the needs of the small business. Website enabled chat is no exception.
Person-to-person chat came first
- Requires the SMB to have staff logged in to man chat sessions with customers
- Almost impossible to manage 24/7
- Customers frequently can not initiate a chat response resulting in poor user experience
- Pricing frequently “per seat” making it cost-prohibitive to some
To save time, outsourcing came next
- Chat sessions typically manned by non-US based teams
- Location and time-specific questions poorly handled
- Providers handle multiple chat sessions at one time resulting in slow, impersonal service
- Pricing typically per session
But what was really needed? AI-driven automation
Most AI-Driven ChatBots are Incomplete
Most AI-driven
chatbots are incomplete
- No or limited integration with SMS and phone
- Very basic, unintelligent question and answer flows
- No pre-trained knowledge base by industry
- Lack of continuous learning enabling always-improving customer experience
At Agentz, we knew we could do better.
Introducing the Agentz AI-Driven Digital Receptionist
Introducing the agentz AI digital receptionist
Today’s consumer’s expectations have changed. In the on-demand, real-time world we live in today, consumers expect to communicate quickly and easily. When they can’t, they get frustrated and could end up turning to competitors. Engaging consumers and increasing efficiency with automation have never been more important for small to medium-size businesses(SMBs) to compete with big organizations.
Designed and built by experienced small business owners, agentz was designed to be the perfect backup plan to assist the increasingly busy, multi-tasking small business owner. Agentz supports:
- Omnichannel communication via phone missed call handling, SMS text and online
- Intelligent conversational flows that drive towards desired outcomes – new customer contacts and appointments along with answering questions
- Pre-trained knowledge base custom to industry – we do most of the heavy lifting for you while other providers require you to input your own Q&A
- Live website monitoring and “jump in” chat capability
Our Mission
Agentz is committed to helping SMBs grow using AI-powered technologies. Our goal is a digital assistant for every SMB to help automate routine operational tasks and communication on every channel so that the business never misses out on a customer again.