The Problem We Solve

Customers demand instant responses making it challenging for businesses to keep up. Businesses that can’t respond 24/7 are losing more customers than they know. Our mission at Agentz is to help SMB’s capture more customers, improve customer satisfaction and grow their revenue.

About Agentz

Agentz is a technology company based in Silicon Valley, founded by entrepreneurs with decades of experience in building technology companies including Yellowpages.com and Weblistic. Agentz was born out of the founder’s personal experience of operating a small business where he realized how difficult it is for SMBs to compete and stay on top of everything without automation.

Evolution of Chat

Technologies are ever-evolving to better suit the needs of the small business. Website enabled chat is no exception.

PERSON-TO-PERSON CHAT CAME FIRST

Requires the SMB to have staff logged in to man chat sessions with customers
Almost impossible to manage 24/7
Customers frequently can not initiate a chat response resulting in poor user experience
Pricing frequently “per seat” making it cost-prohibitive to some

TO SAVE TIME, OUTSOURCING CAME NEXT

Chat sessions typically manned by non-US based teams
Location and time-specific questions poorly handled
Providers handle multiple chat sessions at one time resulting in slow, impersonal service
Pricing typically per session

BUT WHAT WAS REALLY NEEDED? AI-DRIVEN AUTOMATION

Most AI-Driven ChatBots are Incomplete

No or limited integration with SMS and phone
Very basic, unintelligent question and answer flows
No pre-trained knowledge base by industry
Lack of continuous learning enabling always-improving customer experience

At Agentz, we knew we could do better.

Introducing the Agentz AI-Driven Digital Receptionist

Today’s consumer’s expectations have changed. In the on-demand, real-time world we live in today, consumers expect to communicate quickly and easily. When they can’t, they get frustrated and could end up turning to competitors. Engaging consumers and increasing efficiency with automation have never been more important for small to medium-size businesses(SMBs) to compete with big organizations.

Designed and built by experienced small business owners, Agentz was designed to be the perfect backup plan to assist the increasingly busy, multi-tasking small business owner. Agentz supports:

Omnichannel communication via phone missed call handling, SMS text and online
Intelligent conversational flows that drive towards desired outcomes – new customer contacts and appointments along with answering questions
Pre-trained knowledge base custom to industry – we do most of the heavy lifting for you while other providers require you to input your own Q&A
Live website monitoring and “jump in” chat capability