News

CASE STUDY: Despite Staffing Shortage, Fremont Dental Practice Cuts Costs, Grows Revenue and Improves Customer Experience Using Communication Automation

June 1, 2022 – The latest customer case study from Agentz shows how SMBs can leverage the power of ECAT automation tools to enhance their customer experience. 

For Serene Dental, located in Fremont, California, the Agentz automated assistant not only helped them communicate with patients during COVID restrictions, it gave them a new, unexpected way, to acquire patients even when they can’t pick up the phone.  Learn how Serene Dental uses Agentz successfully to grow their practice, improve patient experience and reduce the stress of small business operations.

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Serene Dental Case Study

PRESS RELEASE: Agentz Partners with Duda Marketplace to Facilitate Automated Communication Between SMBs and Their Customers

Fremont, California – April 25, 2022Agentz, the AI-powered customer communication platform for SMS, voice, social media, and website, is announcing its partnership with Duda, a leading professional web building platform for digital agencies and SaaS companies. The partnership makes it easier for website builders using Duda to enable world-class AI customer engagement automation for their small and medium-sized business clients, helping them reduce front desk workloads by up to 20%. 

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NEWS: Custom Menus launched for all channels

April 12, 2022 – Further enhancing Agentz’ March product release, conversation menus can now be customized on website, SMS, Facebook Messenger and Google Local Messages channels.

Agentz provides five standard out-of-the-box conversation starters. Customizing the menu enables the business to better influence desired outcomes by providing a more tailored experience for customers depending on where they are communicating from.   

Menu Customization

NEWS: Automated conversations enabled on SMS, Facebook and Google

March 2, 2022 – Agentz’ latest product release includes some ease-of-use enhancements as well as major features including  the enablement of automated conversations on SMS, Facebook Messenger and Google Local Messages channels.

Agentz users will now be able to communicate with their customers from additional channels using AI-driven experiences. “Seamless missed call to SMS automated conversation experiences has been a top request from our users and partners” said Kerry Baldwin, Head of Channel Partnerships. “In conjunction with SMS we have also launched our Facebook Messenger and Google Messages integrations giving businesses even more ways to leverage automation to capture customers. This is a real godsend for those understaffed SMBs who are having a difficult time responding to all of their customers live.” 

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Agentz for Facebook Messenger

PRESS RELEASE: Agentz Data Reveals Nearly One in Four Consumers Prefer Communicating with Small Businesses Using Automated Assistants

Fremont, California – February 9, 2022 – With staffing shortages persisting for many small businesses, automated assistant technology is poised to ease the hiring gap.  Evidence comes from businesses that have installed the Agentz Automated Assistant showing a 37.2% increase in user engagement in 2021 as consumers demonstrate their willingness to self-service using smart automated tools vs. relying on live human help.

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