Maximize Your Call Center
Productivity Availability Cost Savings
Reduce operational costs while serving more customers using Agentz AI for intelligent call deflection and customer handling
Happier Customers | Happier Agents | Happier Financials
Agentz AI helps call centers exceed their targets
Agentz AI for Call Centers
Whether in-house or outsourced, operating a call center requires appropriate staffing levels, call efficiency, achieving targeted outcomes, and customer service and support excellence – all while maintaining profitability targets. Call deflection and diversion to Agentz AI automated SMS conversations supports these efforts.
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Text us now to learn more about how Agentz can support your call center.
Reduce call center costs
Save up to 20% of call center staff time using AI that can answer routine questions, take leads, schedule appointments, and influence specific outcomes. Increase operational profitability through fewer calls
- Reduce wait times
- Handle missed calls
- Reduce repeat calls
Reduce call center costs
Serve more customers
Serve more customers
Agentz AI fills in the gap when your call center is busy or wait times exceed SLAs. Enhance your customer experience by diverting calls to AI in the off-hours, giving customers a 24/7 self-service option
- Promote self service with AI chat on various channels
- Intercept calls and offer SMS support
- Automate incoming texts
Deflect low-value calls
Let your agents focus their time on high value customers by redirecting or even preventing inbound calls that can be easily handled using AI
- Increase self service adoption
- Give option to talk to live agent at any point in the customer journey
Deflect low-value calls
Integrate with your IVR
Integrate with your IVR
Leverage conditional call forwarding to control when AI takes over or integrate with your IVR to provide customers the option to continue their conversation using AI SMS instead
- Forward all calls during set hours/days
- Forward calls under certain conditions
- Forward calls to an AI SMS experience based on IVR selection
API Connectivity to your CRM
Custom integrations provide a seamless experience for your call center agents allowing you to:
- Consume chat transcripts
- Watch conversations in real-time with “jump in” capability
- Provide more personalized AI conversations by creating custom conversation workflows
Connect to your CRM using our API
Ready to Learn More?
Contact us to schedule a consultation to see how Agentz can help your call center handle more customers using call deflection that saves costs while allowing your agents to focus on your priority customers.