Reduce operational costs while serving more customers using Agentz AI for intelligent call deflection and customer handling
Happier Customers | Happier Agents | Happier Financials
Whether in-house or outsourced, operating a call center requires appropriate staffing levels, call efficiency, achieving targeted outcomes, and customer service and support excellence – all while maintaining profitability targets. Call deflection and diversion to Agentz AI automated SMS conversations supports these efforts.
Save up to 20% of call center staff time using AI that can answer routine questions, take leads, schedule appointments, and influence specific outcomes. Increase operational profitability through fewer calls
Agentz AI fills in the gap when your call center is busy or wait times exceed SLAs. Enhance your customer experience by diverting calls to AI in the off-hours, giving customers a 24/7 self-service option
Let your agents focus their time on high value customers by redirecting or even preventing inbound calls that can be easily handled using AI
Leverage conditional call forwarding to control when AI takes over or integrate with your IVR to provide customers the option to continue their conversation using AI SMS instead
Custom integrations provide a seamless experience for your call center agents allowing you to:
Contact us to schedule a consultation to see how Agentz can help your call center handle more customers using call deflection that saves costs while allowing your agents to focus on your priority customers.