Acceptable Use Policy

Effective Date: October 5, 2023

Version 1.3

This Acceptable Use Policy (this “Policy”) describes prohibited uses of the products and/or services offered by Agentz.ai, Inc. (the “Services”) and the website located at www.Agentz.ai (the “Agentz Site”). The examples described in this Policy are not exhaustive. We may modify this Policy at any time by posting a revised version on the Agentz Site. By using the Services or accessing the Agentz Site, you agree to the latest version of this Policy. If you violate the Policy or authorize or help others to do so, we may suspend or terminate your use of the Services.

NO ILLEGAL, HARMFUL, OR OFFENSIVE USE OF CONTENT

You may not use, or encourage, promote, facilitate or instruct others to use, the Services or Agentz Site for any illegal, harmful, fraudulent, infringing or offensive use, or to transmit, store, display, distribute or otherwise make available content that is illegal, harmful, fraudulent, infringing or offensive. Prohibited activities or content include, but are not limited to:

• Illegal, Harmful or Fraudulent Activities. Any activities that are illegal, that violate the rights of others, or that may be harmful to others, our operations or reputation, including disseminating, promoting or facilitating child pornography, offering or disseminating fraudulent goods, services, schemes, or promotions, make-money-fast schemes, or ponzi and pyramid schemes.
• Infringing Content. Content that infringes or misappropriates the intellectual property or proprietary rights of others.
• Offensive Content. Content that is defamatory, obscene, abusive, invasive of privacy, or otherwise objectionable, including content that is pornographic in nature or discriminatory against any race, religion, or creed.
• Harmful Content. Content or other computer technology that may damage, interfere with, surreptitiously intercept, or expropriate any system, program, or data, including viruses, Trojan horses, worms, time bombs, or cancelbots.

NO SECURITY VIOLATIONS

You may not violate the security or integrity of any network, computer or communications system, software application, or network or computing device (each, a “System”). Prohibited activities include, but are not limited to:

• Unauthorized Access. Accessing or using any System without permission, including attempting to probe, scan, or test the vulnerability of a System or to breach any security or authentication measures used by a System.
• Interception. Monitoring of data or traffic on a System without permission.
• Third Party Services. Developing any applications that interact with the Services or other users’ content or information without our written consent.

NO NETWORK ABUSE

You may not make network connections to any users, hosts, or networks unless you have permission to communicate with them. Prohibited activities include, but are not limited to:

• User Solicitation. Soliciting login credentials from another user or using or attempting to use another user’s account, username, or password without their permission. Monitoring or Crawling. Monitoring or crawling of a System that impairs or disrupts the System being monitored or crawled.
• Intentional Interference. Interfering with the proper functioning of the Services, including any deliberate attempt to overload a network or System.
• Avoiding System Restrictions. Using manual or electronic means to avoid any use limitations placed on a System, such as access, message, seat, API, bot, or contact restrictions.

NO E-MAIL OR OTHER MESSAGE ABUSE

You will not distribute, publish, send, or facilitate the sending of unsolicited mass e-mail or other messages, promotions, advertising, or solicitations (like “spam”), including commercial advertising and informational announcements. You will not alter or obscure mail headers or assume a sender’s identity without the sender’s explicit permission. You will not collect replies to messages sent from another internet service provider if those messages violate this Policy or the acceptable use policy of that provider.

LIMITATIONS ON THE USE OF TRACKING NUMBERS FOR CERTAIN TYPES OF BUSINESSES

Certain business users, due to the content contained on their website, will not be able to activate the Missed Call Handling and Automated SMS features due to restrictions enforced by our third-party vendor who handles tracking numbers and SMS communications. These businesses may continue to leverage all other features of the Agentz platform as long as they maintain adherence to all other terms within our Acceptable Use Policy and Terms of Service.

Businesses impacted by these restrictions include: