Agentz FAQ

Agentz is an AI-native customer engagement and task automation platform that unifies voice, SMS, web chat, social messaging, and digital entry points into a single intelligent system. It automates customer interactions, executes structured business tasks, and ensures no inquiry is missed.

Agentz automates real operational tasks such as:

• Answering missed calls
• Appointment booking
• Lead qualification
• Call routing
• FAQ responses
• Follow-up messaging
• After-hours engagement
• Custom brand or industry-specific workflows

It goes beyond conversation and executes structured business outcomes.

Traditional chatbots respond to text. Agentz:

• Operates across voice, SMS, web, and messaging
• Executes structured workflows
• Maintains conversation state
• Routes based on intent and sentiment
• Includes a Unified Inbox
• Supports booking and operational tasks

It is a task automation platform, not just a chat interface.

Agentz integrates with SIP/VoIP systems. If a call is unanswered:

• Voice AI answers
• If engagement is incomplete, SMS follows up
• Conversations continue seamlessly

This provides full customer coverage.

Agentz automates repetitive tasks and reduces workload. Businesses typically use it to:

• Support front desk teams
• Handle overflow
• Cover after-hours
• Improve response speed

Human staff can still manage complex situations.

Yes. Agentz supports both out-of-box booking workflows and custom scheduling logic, depending on integration with existing systems.

Yes. Workflows can be:

• Pre-built (booking, routing, lead capture)
• Industry-specific
• Brand-specific
• Fully custom-defined

No rigid scripting required.

Agentz supports:

• Healthcare & dental
• Home services
• Automotive
• Legal
• Retail
• Wellness
• Franchise networks
• Professional services

It can be adapted to nearly any SMB-focused industry.

Agentz is built on a secure, cloud-native architecture with structured data controls and API-based integrations. Deployment models determine specific compliance configurations.

Yes. Agentz integrates via APIs and webhooks with CRM systems, scheduling platforms, call tracking solutions, and business systems.

The Unified Inbox centralizes all conversations across voice, SMS, web chat, and messaging into one interface. It enables tracking, monitoring, and human response when needed.

All leads and conversations can be fed into a third-party CRM or other lead management tool via API or webhooks.

Yes. Agentz is OEM-ready and white-label capable, allowing partners to deploy under their own brand.

Agentz enables providers to:

• Add AI automation layer
• Increase ARPU
• Differentiate from competitors
• Reduce churn
• Offer premium AI tiers
• Turn connectivity into engagement

Yes. Agencies can offer Agentz to clients to automate:

• Lead capture
• Appointment scheduling
• Customer response
• Campaign-driven engagement

Yes. Agentz combines generative AI with Retrieval-Augmented Generation (RAG) and structured workflow logic to ensure reliable and context-aware responses.

Yes. Agentz supports multiple AI models and services, allowing flexibility and future-proofing.

Yes. The platform is multi-tenant and built to scale across large partner ecosystems.

No. Setup includes guided configuration with customizable workflows and tasks.

Implementation time depends on integration complexity but can be deployed quickly with standard configurations.

Yes. Agentz supports franchise and multi-location deployment with centralized control and localized workflows.

Yes. The platform tracks engagement, task completion, and operational metrics to measure performance.

Yes. Workflows and messaging can be adjusted to support campaigns and promotions.

Yes. By automating repetitive tasks and reducing missed opportunities, businesses often see lower staffing pressure and improved conversion.

Yes. Agentz operates 24/7 across supported channels.

Yes. Agentz supports flexible packaging and modular feature control to enable tiered monetization models.