How We Use ChatGPT
Accuracy | Consistency | Security
Combining the latest ChatGPT Generative AI with our own Curated AI expanding the possibilities for the small business user.
As a purpose-built platform using AI to automate customer interactions for small to medium businesses, the Agentz automated assistant was an early adopter of the OpenAI platform, in conjunction with its NLP and Native AI models.
Generative AI is most effective when combined with technology that can handle conversational objectives such as task automation, messaging, and driving customers to desired outcomes like lead capture.
How We Use ChatGPT
Not all AI-powered communication is the same
AI Accuracy, Consistency, Security
The Agentz approach is different. We offer three AI modes putting you in control of your customer experience.
Generating responses
Agentz seeks the curated, verified answer to each customer question first and then falls back to a ChatGPT generated response, if needed. This approach offers greater control over responses and customer experience.
Learn more about our three AI modes for Q&A response.
Generating responses
Understanding intent
Understanding intent
Agentz Curated AI has the advantage of being able to use ChatGPT to better understand intent before triggering its own technology to seek the correct, curated answer.
Generative AI can then be used as a fallback to generate responses real-time when needed.
Response consistency
Agentz Curated AI provides an accurate, consistent response to a question across users and even when asked in different ways. ChatGPT’s generative AI kicks in to scan the website when curation doesn’t have the answer.
Response consistency
Task automation
Task automation
Along with answering questions, Agentz curated AI includes pre-built conversation flows that can suggest and complete follow-up tasks with an end game in mind such as “would you like to book an appointment?” or “would you like to leave us a message”?
Conversation flows
Agentz proactively engages customers in conversations based on customer intent and questions asked. Creating custom conversation flows provides businesses with a high level of flexibility when crafting a customer experience.
Conversation flows
Enhanced customer experience
Enhanced customer experience
Agentz combines the power of ChatGPT along with our own enhanced responses including rich assets such as pictures and videos. Responses can even drive users to a URL or lead capture form.
Channel-specific experiences
Agentz takes ChatGPT Generative AI one step further by enabling easy setup across multiple communication channels including website, SMS, missed calls, Google Chat, Facebook Messenger, and even QR codes.
Agentz even allows customized engagement experiences by channel.
Channel-specific experiences
Quick onboarding
Quick onboarding
Using ChatGPT, Agentz enables quick account setup and customization including business profile and curating your own custom Q&A knowledgebase to handle customer questions.
Training data
Agentz couples the use of ChatGPT with curated industry-specific data and business profile and website data, along with a large language model to generate appropriate responses. Conversations are stored at the business level and used to increase accuracy of responses over time.
Training data
Controlling costs
Controlling costs
Agentz optimizes its blended use of ChatGPT with its own technology, allowing businesses to select from various AI modes. This provides the ability to control costs and the customer experience.
Read the full white paper
Download our free white paper and learn:
- How Generative AI alone is not enough to automate customer interactions
- How best to use Generative AI in conjunction with curated content & task automation – “Curated AI”
- How AI can be used to drive customers to do what you want them to
- How AI can improve lead quality & customer satisfaction
- How to keep AI costs low and affordable for SMBs
Read the full white paper
Testimonials
What our customers say
Agentz has been life saver for our growing carpet business. I used to miss calls when I am at the client sites. I don’t worry about missed calls anymore.”
Jacob
EasyClean
“Now, we no longer miss people after hours. We see 30 – 40% of appointment requests come after hours.”
Konark, Business Manager
K3Dental
Agentz has increased the effectiveness of our marketing programs. We convert more prospects into customers.”
Scott, Owner,
Webdgs Marketing AgencyTry Us Out for Free for 30 Days.
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