Agentz seeks the curated, verified answer to each customer question first and then falls back to a ChatGPT generated response, if needed. This approach offers greater control over responses and customer experience.
Learn more about our three AI modes for Q&A response.
Agentz Curated AI has the advantage of being able to use ChatGPT to better understand intent before triggering its own technology to seek the correct, curated answer.
Generative AI can then be used as a fallback to generate responses real-time when needed.
Agentz Curated AI provides an accurate, consistent response to a question across users and even when asked in different ways. ChatGPT’s generative AI kicks in to scan the website when curation doesn’t have the answer.
Along with answering questions, Agentz curated AI includes pre-built conversation flows that can suggest and complete follow-up tasks with an end game in mind such as “would you like to book an appointment?” or “would you like to leave us a message”?
Agentz proactively engages customers in conversations based on customer intent and questions asked. Creating custom conversation flows provides businesses with a high level of flexibility when crafting a customer experience.
Agentz combines the power of ChatGPT along with our own enhanced responses including rich assets such as pictures and videos. Responses can even drive users to a URL or lead capture form.
Agentz takes ChatGPT Generative AI one step further by enabling easy setup across multiple communication channels including website, SMS, missed calls, Google Chat, Facebook Messenger, and even QR codes.
Agentz even allows customized engagement experiences by channel.
Using ChatGPT, Agentz enables quick account setup and customization including business profile and curating your own custom Q&A knowledgebase to handle customer questions.
Agentz couples the use of ChatGPT with curated industry-specific data and business profile and website data, along with a large language model to generate appropriate responses. Conversations are stored at the business level and used to increase accuracy of responses over time.
Agentz optimizes its blended use of ChatGPT with its own technology, allowing businesses to select from various AI modes. This provides the ability to control costs and the customer experience.
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Agentz has been life saver for our growing carpet business. I used to miss calls when I am at the client sites. I don’t worry about missed calls anymore.”
“Now, we no longer miss people after hours. We see 30 – 40% of appointment requests come after hours.”
Agentz has increased the effectiveness of our marketing programs. We convert more prospects into customers.”