Technology is used to understand the intent of a customer’s inquiry. For example, if a user asks. “What forms of payment do you accept?” or “I have a billing issue I need help with,” the NLP/NLU understands the user’s intent and guides the customer to the appropriate information.
We use generative AI to make it easier for business users to create conversational content for their bot. Generative AI can suggest the types of questions customers may ask within a specific industry, and helps business users generate great responses for those questions.
Agentz has developed proprietary AI models that use machine learning to create pre-trained industry specific knowledgebases using basic business information provided by its small business users. This allows us to offer an out-of-box experience that eliminates the need for extensive customization or coding. Our proprietary model helps make the Agentz automated assistant one of the simplest to use but most effective bots in its class.
Our conversation monitoring models use machine learning to identify the types of conversations, among the thousands taking place on the platform, that require human follow up. Once key markers are identified, we are able to facilitate immediate action leading to better customer service and increased customer conversion.
Our OpenText search model helps identify answers to customer queries from unstructured data such as docx, and pdf files. This model is used when a business user hasn’t activated prebuilt FAQs.
For those business users ready to graduate beyond our standard out-of-the-box flows, the no-code Agentz conversation flow builder allows small businesses, enterprises, and brands to create customized conversation experiences for their customers.
Agentz is built on Amazon AWS cloud services offering full scalability for our users and partners.
Our API’s leverage third-party generative AI and integrate with Facebook Messenger and Google Messages, as well as support the transferring of data from the Agentz CRM to partner third-party or proprietary dashboards.
Additional partner integrations are facilitated using TapClicks and Zapier.
The Agentz automated assistant is a best in class ECAT offering a feature rich, all-inclusive and low cost solution for small to medium sized businesses, enterprises, and multi-location brands. Compare Agentz to solutions offered by companies like Drift, Intercom, Wix, Podium, Birdeye and others.